Privacy Policy

1. Introduction

SMBPulse Solutions ("we," "our," or "us") operates EquipHub, a comprehensive asset management platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

By using EquipHub, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

• Name and email address
• Profile information and preferences
• Authentication credentials

2.2 Organization Data

When you set up an organization, we collect:

• Company or organization name
• Business address and contact information
• Organization settings and preferences
• Team member information

2.3 Asset Data

To provide our asset management services, we collect:

• Asset names, descriptions, and serial numbers
• Asset locations and assignments
• Financial information including purchase costs and depreciation data
• Asset categories, conditions, and statuses
• Maintenance schedules and warranty information

2.4 Uploaded Files

You may upload files to EquipHub, including:

• Documents (warranties, manuals, certificates)
• Images and photos of assets
• Invoices and receipts
• Equipment plaques and labels

2.5 Usage and Technical Data

We automatically collect:

• Log data (IP addresses, browser type, pages visited)
• Device information (device type, operating system)
• Usage patterns and interactions with the platform
• Performance and diagnostic data

3. How We Use Your Information

We use the collected information to:

• Provide and operate the EquipHub platform
• Store, organize, and manage your asset data
• Enable multi-user collaboration within organizations
• Process and track asset information, including financial data
• Send service-related notifications and updates
• Improve platform performance and user experience
• Provide customer support and respond to inquiries
• Ensure platform security and prevent unauthorized access
• Comply with legal obligations

4. Data Storage and Security

Your data is stored securely using industry-standard practices:

• Data is stored using Supabase infrastructure
• Authentication is handled securely through Supabase Auth
• All data transmission is encrypted using HTTPS/TLS
• Access controls limit who can view and modify data
• Regular security updates and monitoring

While we implement reasonable security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

5. Data Sharing and Disclosure

We do not sell your personal data. We may share information in the following circumstances:

5.1 Service Providers

We work with trusted third-party service providers:

• Supabase (database and authentication hosting)
• Cloud infrastructure providers
• Email service providers (for transactional emails)

5.2 Within Your Organization

Data you add to an organization is accessible to other members of that organization based on their assigned permissions.

5.3 Legal Requirements

We may disclose information if required by law, court order, or government request, or to protect our rights and the safety of our users.

6. Data Retention

We retain your information for as long as:

• Your account remains active
• Needed to provide you with our services
• Required to comply with legal obligations

Upon account deletion, your data will be permanently deleted within 30 days, except where we are required to retain it for legal purposes.

7. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Export: Request an export of your data
• Restriction: Request limitation of data processing
• Objection: Object to certain data processing activities

To exercise these rights, please contact us at privacy@smbpulse.com

8. Cookies and Tracking

We use essential cookies to:

• Maintain your session and keep you logged in
• Remember your preferences
• Ensure platform security

We do not use third-party tracking cookies for advertising purposes.

9. Children's Privacy

EquipHub is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of EquipHub after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: